The Charity CFO

MAY 22, 2024

Key Performance Indicators, or KPIs, are an essential part of any successful nonprofit. Choosing KPIs for your nonprofit doesn’t have to be complicated. Keep reading to learn more about some of the most common KPIs for nonprofit organizations and why you might want to use them.

Nonprofit Organizations 52

Nonprofit Organizations Nonprofit Organizations Nonprofit Administration and Development Retention 52

The Agitator

OCTOBER 13, 2013

Last week, Roger and I asked for retention superstars to tell us their stories. We loosely set the superstar benchmark at an overall 70% retention rate. Given that we have thousands of readers, who generally respond with enthusiasm, we hoped to have dozens of retention success stories to share with you.

Retention 73

Retention Public and Nonprofit Management Nonprofit Management Management 73

The Agitator

OCTOBER 9, 2013

Yesterday Roger delivered the latest gloomy news about donor retention rates. Gloomiest of all is the fact that overall retention rates have fallen from 50% to 39% over the past seven years, as reported by the AFP/Urban Institute’s 2013 Fundraising Effectiveness Project Survey.

Retention 79

Retention Nonprofit Management Management Marketing 79

The Agitator

OCTOBER 14, 2013

Yesterday I complained … only ONE retention superstar had responded from our Agitator audience — Colorado Public Radio. Jonathon Grapsas at Flat Earth Direct in Australia has been working on retention amongst clients who do much of their donor acquisition via face-to-face solicitation. Average year.

Retention 76

Retention Recruitment Nonprofit Management Management 76

The Agitator

SEPTEMBER 11, 2013

Mastering ‘retention’ requires hard work: research, organization-wide involvement across departments, and a willingness to swim against the conventional currents in the Sea of Sameness that is drowning our sector. charities Don''t Miss these Posts donor retention DonorVoice fundraising loyalty nonprofit management nonprofits premium'

Retention 86

Retention Nonprofit Management Management Fundraising 86

The Agitator

AUGUST 26, 2013

Don''t Miss these Posts donor retention DonorVoice fundraising loyalty marketing metrics nonprofit management premium'

Retention 81

Retention Nonprofit Management Values Management 81

The Charity CFO

APRIL 18, 2024

It’s no secret that running a nonprofit isn’t always easy, especially if you don’t know what challenges await you in the coming months. Luckily, we’ve put together a list of the five most common challenges for nonprofits in 2024. These challenges include financial issues, data security compliance, and talent retention problems.

Non-Profits 52

Non-Profits Nonprofit Accountability Nonprofits Retention 52

Bloomerang

JULY 6, 2023

Nonprofit strategic planning can help your organization meet challenges effectively and take advantage of new opportunities. Despite the many benefits that strategic planning can bring, 49 percent of nonprofits lack a strategic plan. Nonprofit strategic planning FAQs What is strategic planning for nonprofits?

Nonprofit governance and management 120

Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 120

The Agitator

OCTOBER 23, 2012

Overall donor attrition in 2010 was 59% — that is, 59% of 2009 donors did not give again to participating nonprofits in 2010. Last year new donor retention was only 27%! If you’re interested in a low-cost, easy-to-use CRM that is built for fundraising results based on engagement and retention, I predict you’ll love Bloomerang.

Retention 102

Retention Management Activism Communication 102

The Agitator

SEPTEMBER 12, 2012

The Agitator is gratified by this report from Fundraising Success indicating that retention mailings have grown by 16% from 2010 to 2011. Check our postings under 'donor retention'.]. As Ethan Boldt observes: “…fundraisers are putting more emphasis on keeping the donors they have on their rolls.” ” Hallelujah!

Retention 75

Retention Fundraising Fundraising Nonprofit Management 75

The Agitator

JUNE 16, 2016

Chapter 9 of my book, Retention Fundraising: the art and science of keeping your donors for life, focuses on ‘Barriers to Retention’ The top two barriers? The real killers? #1: 1: Silos and #2: False Attribution. Those who work in organizations with more than one department are familiar with silos.

Retention 69

Retention Communication Fundraising Fundraising 69

Top Nonprofits

JANUARY 2, 2024

The nonprofit sector is filled with shifting best practices, emerging technology solutions, and noteworthy trends. By investing in employee training opportunities, your nonprofit can equip its staff with the latest tips and tools for success. Improved employee retention. More professional connections. Reduced operational costs.

Participation and motivation 52

Participation and motivation Nonprofits Retention Management 52

Nonprofit Marketing Guide

MAY 18, 2018

Find out Why Your Nonprofit Should Retweet Its Own Tweets – and How to Do It. TalentDesk gives us the 2018 Best Nonprofits to Work For using data from Glassdoor on salary and employee satisfaction and Charity Navigator’s organization accountability ratings. Try these 7 Nonprofit Management Tips To Advance Your Career.

Communication 102

Communication Public and Social Policy Public and Nonprofit Management Nonprofits 102

Nonprofit Tech for Good

DECEMBER 9, 2022

Diversifying your funding is critical to your nonprofit’s stability and ability to achieve your mission. With the ups and downs of the past few years, many nonprofit organizations that were heavily dependent on just one or two funding sources found themselves in a tight spot. Consistency helps nonprofits to plan and forecast.

Nonprofits 129

Nonprofits Management Fundraising Fundraising 129

Bloomerang

JANUARY 29, 2024

Nonprofit funding comes from various sources—regular and major gifts , grants, in-kind donations, corporate sponsorships , planned gifts, and eCommerce sales are a few of the most common. In addition, some nonprofits also rely partly or entirely on memberships to support their missions. What is membership software for nonprofits?

Public and Nonprofit Management 84

Public and Nonprofit Management Associations Management Nonprofits 84

Bloomerang

MAY 20, 2024

In the dynamic world of nonprofits, managing supporters effectively often feels like juggling too many tasks at once. Imagine harnessing the power of unified data to streamline operations, boost engagement, and drive retention. See what’s happening across your nonprofit using an intuitive all-in-one dashboard.

Management 113

Management Retention Activism Technology 113

The Agitator

APRIL 9, 2012

The Agitator is rather passionate on the subject of donor retention. So we were gratified to see this article — Keep ‘em Comin’ Back — from the Center for Media Research discussing an Acxiom/Loyalty 360 study of customer retention in the commercial space. Just 'Search' that term on our website!].

Retention 69

Retention Universities Values Marketing 69

The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. First off, most nonprofits actually have a donor service/call center, either in-house or outsourced.

Retention 90

Retention Production Values Activism 90

The Agitator

JUNE 23, 2011

Back in April, we asked Agitator readers a simple question: What percentage of your nonprofit’s 1st time donors make a second gift? That’s not the first time The Agitator has focused on donor retention as a top priority. We fundraisers aren’t the only ones to give priority to retention. Not impressive.

Retention 77

Retention Management Marketing Marketing 77

Jeff Brooks

MAY 8, 2024

Here’s some help from Fundraising Report Card, at Avoid These 8 Common Fundraising Metric Analysis Pitfalls to Make Better Nonprofit Management Decisions : Focusing Solely on Revenue. Donor retention, acquisition cost, donor lifetime value, and other fundraising metrics are important.

Fundraising 59

Fundraising Fundraising Retention Values 59

Nonprofit Fixer

NOVEMBER 7, 2023

Keep the plates spinning Have you ever thought about starting and running a nonprofit? Are you considering applying for or accepting a role as a nonprofit executive director (ED) or CEO? If you have ever been curious about nonprofit leadership, you probably have wondered what a nonprofit executive or CEO does.

Nonprofit governance and management 98

Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Governance 98

Nonprofit Tech for Good

SEPTEMBER 19, 2024

By Greg Fine – a marketing consultant that works to elevate nonprofit marketing impact, revitalize giving campaigns, and bring energy and awareness to nonprofit brands and their mission. Artificial intelligence is simplifying the nonprofit slog work that ties up enormous banks of time and resources. Please cite sources.”

Nonprofit Administration and Development 78

Nonprofit Administration and Development Children Nonprofits Collaborations 78

Bloomerang

JANUARY 11, 2022

People truly are any company or nonprofit’s best asset and higher employee satisfaction is crucial for retention and production. Once you know them and understand them, you can better relate to them and help align their goals with the goals of the nonprofit! Get to know them and understand them. Practice empathy.

Culture 113

Culture Values Nonprofits Retention 113

The Agitator

APRIL 13, 2014

Debbi Barber at Grizzard, in a post last week titled One Simple Way to Improve Retention , hit the nail on the head. She recommended one improvement that would unfailingly yield higher lifetime value from any nonprofit’s donors.

Retention 105

Retention Fundraising Fundraising Nonprofit Management 105

The Agitator

SEPTEMBER 9, 2014

Increasing the lifetime value of a donor file by increasing retention rates seems like a ‘no brainer’ when it comes to improving an organization’s fundraising performance. Or does your nonprofit follow more the scenario described in this post from Analytical. See here and here. Has that happened in your organization?

Retention 95

Retention Nonprofit Management Values Management 95

NonProfit Hub

APRIL 23, 2019

Whether their focus is general or something specific, like technology or donor retention, we’ve compiled a list of what we believe are the best, most helpful Twitter accounts you need to be following. If you’re looking for a more journalistic vibe, Nonprofit Quarterly is your go-to. NPQuarterly. CharityNavigator.

Retention 65

Retention Nonprofits Technology Education 65

Bloomerang

SEPTEMBER 21, 2022

Helping Nonprofit Employees Achieve Work-Life Balance Isn’t Optional. Just on the work side of things alone, most of us in the nonprofit industry are managing full or more-than-full workloads. When thinking about burnout, I recommend starting with some of these potential stressors: Hiring and retention.

Production 93

Production Nonprofits Recruitment Management 93

Nonprofit Tech for Good

MAY 16, 2024

By Stasia Hural , Digital Marketing Lead at Keela – a complete software solution for nonprofits looking to grow revenue, centralize and manage data, and deepen donor engagement. Using AI isn’t just a passing trend; it’s essential for nonprofits looking to make a bigger impact. Nonprofits can embrace AI.

Fundraising 98

Fundraising Fundraising Ethics Participation and motivation 98

Bloomerang

JANUARY 22, 2024

You might be inspired to bring your idea to life by starting a nonprofit. million registered nonprofits in the United States, making these charitable organizations a staple of modern society. However, any new nonprofit needs a strong foundation to thrive. Around 30% of nonprofits cease to exist within 10 years of their founding.

Nonprofit governance and management 85

Nonprofit governance and management Public and Social Policy Public and Nonprofit Management Charitable Organizations 85

Bloomerang

JULY 5, 2023

Many nonprofit professionals greet the annual reporting process with apprehension. This is because nonprofit annual reports have a bad reputation. This post is designed to guide your organization through the nonprofit annual report creation process. Here’s what to expect: What is a nonprofit annual report? In short: no.

Nonprofits 86

Nonprofits Public and Nonprofit Management Public and Social Policy Foundations 86

The Agitator

JANUARY 12, 2014

— donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Don''t Miss these Posts donor retention fundraising marketing metrics nonprofit management research premium' Let me explain.

Public and Nonprofit Management 92

Public and Nonprofit Management Retail Retention Nonprofit Management 92

The Agitator

OCTOBER 17, 2013

Commenting on Tom’s Ingredients of Retention Success post, Mazarine Treyz of Wildwoman Fundraising poses the intriguing question of whether retention of donors may possibly be related to an organization’s ability to retain its professional fundraisers. Mazarine asks …. ” Look, I am a fundraising.

Fundraising 104

Fundraising Fundraising Retention Nonprofit Management 104

NonProfit Quarterly

OCTOBER 2, 2024

Though this effort is still in its early days, a follow-on report published in September 2024 emphasizes how small changes in pursuit of pay equity can create ripple effects on staff morale, organizational culture, retention, recruitment, and even productivity and program quality.

Nonprofit Administration and Development 104

Nonprofit Administration and Development Culture Healthcare Insurance 104

The Agitator

JANUARY 27, 2015

At the start of the year Steve MacLaughlin, Blackbaud’s Director of Analytics, in his post 5 Things That Won’t Happen in 2015 hit on what I consider the biggest risk facing nonprofits these days — doing nothing. Donor retention / loyalty / commitment Fundraising philosophy/profession Nonprofit management premium'

Retention 92

Retention Nonprofit Management Activism Management 92

The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

Retention 86

Retention Nonprofit Management Management Communication 86

The Agitator

AUGUST 31, 2014

Up until then our tireless Agitator editors were happily and busily white boarding the steps that fortunate organization might take to ensure the best retention possible from this massive burst of flash philanthropy. Fundraising philosophy/profession Nonprofit management premium'

Retention 105

Retention Philanthropy Associations Nonprofit Management 105

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium' Of course, that’s because if you can communicate with someone.

Fundraising 84

Fundraising Fundraising Retention Nonprofit Management 84