The Agitator

OCTOBER 9, 2013

Yesterday Roger delivered the latest gloomy news about donor retention rates. Gloomiest of all is the fact that overall retention rates have fallen from 50% to 39% over the past seven years, as reported by the AFP/Urban Institute’s 2013 Fundraising Effectiveness Project Survey.

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Retention Nonprofit Management Management Marketing 79

The Agitator

OCTOBER 13, 2013

Last week, Roger and I asked for retention superstars to tell us their stories. We loosely set the superstar benchmark at an overall 70% retention rate. Given that we have thousands of readers, who generally respond with enthusiasm, we hoped to have dozens of retention success stories to share with you.

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Retention Public and Nonprofit Management Nonprofit Management Management 73

The Agitator

AUGUST 26, 2013

Don''t Miss these Posts donor retention DonorVoice fundraising loyalty marketing metrics nonprofit management premium'

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Retention Nonprofit Management Values Management 81

The Agitator

OCTOBER 14, 2013

Yesterday I complained … only ONE retention superstar had responded from our Agitator audience — Colorado Public Radio. Jonathon Grapsas at Flat Earth Direct in Australia has been working on retention amongst clients who do much of their donor acquisition via face-to-face solicitation. Average year.

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Retention Recruitment Nonprofit Management Management 76

The Charity CFO

DECEMBER 30, 2024

In a recent episode of A Modern Nonprofit Podcast, host Tosha Anderson sat down with Greg Miller, President and CEO of Penn-Mar Human Services, to discuss the critical issues of recruitment, retention, and strategic partnerships in the nonprofit sector.

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Recruitment Retention Nonprofit governance and management Non-Profit Management 52

NonProfit Leadership Alliance

JANUARY 10, 2025

While your team might have the right nonprofit management skills , they can only do so much on their own. Your tools are the foundation of your nonprofits operations. The best way to store and organize this data is with a donor database or constituent relationship management (CRM) system.

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Technology Public and Nonprofit Management Nonprofits Nonprofit Leadership 187

NonProfit Leadership Alliance

AUGUST 14, 2024

The rigorous training and network of professionals that come with the CNP designation have empowered him to drive meaningful change. “The CNP program helped me refine my leadership skills and provided me with a comprehensive understanding of nonprofit management,” Norentz says.

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Public and Nonprofit Management Leadership Nonprofit Leadership Universities 246

The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. Here’s why I think this is so important. Donor Service centers (inbound calls and email response).

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Retention Production Values Activism 90

The Agitator

APRIL 13, 2014

Debbi Barber at Grizzard, in a post last week titled One Simple Way to Improve Retention , hit the nail on the head. She recommended one improvement that would unfailingly yield higher lifetime value from any nonprofit’s donors.

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Retention Fundraising Fundraising Nonprofit Management 105

The Agitator

OCTOBER 17, 2013

Commenting on Tom’s Ingredients of Retention Success post, Mazarine Treyz of Wildwoman Fundraising poses the intriguing question of whether retention of donors may possibly be related to an organization’s ability to retain its professional fundraisers. Mazarine asks …. ” Look, I am a fundraising.

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Fundraising Fundraising Retention Nonprofit Management 104

The Agitator

OCTOBER 1, 2013

He forwarded a recent piece he’d written titled: How are you managing the Donor Journey? How are you managing the Donor Journey? accountability donor retention fundraising nonprofit management You Deserve a Raise premium' By Tony Elischer “I spend my life ‘on the road’ visiting many.

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Fundraising Fundraising Retention Nonprofit Management 98

The Agitator

JANUARY 12, 2014

— donor retention. Seems to me there is significant similarity between the management mindset of some of the Big Box stores and burger chains and many nonprofits. Don''t Miss these Posts donor retention fundraising marketing metrics nonprofit management research premium' Let me explain.

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Public and Nonprofit Management Retail Retention Nonprofit Management 92

The Agitator

SEPTEMBER 9, 2014

Increasing the lifetime value of a donor file by increasing retention rates seems like a ‘no brainer’ when it comes to improving an organization’s fundraising performance. Or does your nonprofit follow more the scenario described in this post from Analytical. See here and here. Has that happened in your organization?

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The Agitator

AUGUST 31, 2014

Up until then our tireless Agitator editors were happily and busily white boarding the steps that fortunate organization might take to ensure the best retention possible from this massive burst of flash philanthropy. Fundraising philosophy/profession Nonprofit management premium'

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Retention Philanthropy Associations Nonprofit Management 105

NonProfit Leadership Alliance

MAY 27, 2024

Some of the many course options you can find include: Designing Nonprofit Programs: E Certificate Coaching as a Leadership Tool: E Certificate Effective Staff Supervision: E Certificate Leaders for Equity & Social Justice: E Certificate Risk Leadership: Inspiring Teams to Embrace and Manage Risk The best part?

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Nonprofit governance and management Public and Nonprofit Management Public and Social Policy Nonprofit Leadership 130

Affnetz

MARCH 14, 2024

Introduction: In today’s fast-paced world, nonprofits are constantly seeking innovative solutions to streamline their operations and amplify their impact. Traditionally, organizations have turned to established CRM ( Customer Relationship Management ) platforms like Salesforce to address these needs.

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The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

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Retention Nonprofit Management Management Communication 86

The Agitator

JANUARY 27, 2015

Donor retention / loyalty / commitment Fundraising philosophy/profession Nonprofit management premium' After all, the reasoning goes, “let others take the risk on ‘new’ things.” Just one problem. These days maintaining the status quo will ultimately kill your fundraising.

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Retention Nonprofit Management Activism Management 92

The Agitator

JUNE 8, 2014

Don''t Miss these Posts donor retention fundraising loyalty nonprofit management premium' The drains, who suck out the emotion, neutralize feelings and commoditize giving till it becomes like any other commercial transaction. They’ve professionalized to the point that passion, dreams and aspirations are usurped and replaced by.

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Retention Nonprofit Management Management Fundraising 93

The Agitator

APRIL 14, 2014

As Roger says here , in one of dozens of posts talking about lifetime value … Don''t Miss these Posts donor retention loyalty nonprofit management Seth Godin premium' Despite the fact that The Agitator has probably pushed this key point more than any other.

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Retention Nonprofit Management Values Management 92

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium' Of course, that’s because if you can communicate with someone.

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Fundraising Fundraising Retention Nonprofit Management 84

The Agitator

JUNE 16, 2016

Chapter 9 of my book, Retention Fundraising: the art and science of keeping your donors for life, focuses on ‘Barriers to Retention’ The top two barriers? The real killers? #1: 1: Silos and #2: False Attribution. Those who work in organizations with more than one department are familiar with silos.

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Retention Communication Fundraising Fundraising 69

The Agitator

OCTOBER 8, 2013

Once again … the nonprofit world has painfully proven Aldous Huxley’s maxim that “facts do not cease to exist simply because they are ignored.” Once again … for the 7th year in a row the Donor Retention Rate among 2,840 American nonprofits surveyed has again dropped.

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Retention Nonprofit Management Management Marketing 82

The Agitator

JANUARY 8, 2014

Don''t Miss these Posts donor retention DonorTrends fundraising marketing metrics nonprofit management nonprofits premium' Here are my candidates for a basic set of 2013 KPIs every fundraiser needs. Lifetime Value of Your Donors. You’ll need this fundamental and.

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Retention Nonprofit Management Values Management 88

The Agitator

SEPTEMBER 2, 2014

Donor acquisition Donor retention / loyalty / commitment Fundraising analytics / data Fundraising philosophy/profession Nonprofit management premium' Here’s a summary of all 10 Barriers along with a link for those particular barriers in which you’re most interested.

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Retention Nonprofit Management Management Fundraising 85

The Agitator

MAY 14, 2014

Acquisition Don''t Miss these Posts donor retention DonorVoice fundraising nonprofit management premium' Even if a ‘best practice’ seems sound, that’s no excuse for not trying to innovate and improve. But I’m being.

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Fundraising Fundraising Retention Nonprofit Management 86

The Agitator

JANUARY 21, 2014

If you are seriously interested in arresting your nonprofit’s declining retention rate, there are several approaches you can take — tactical improvements to your cultivation and renewal streams, improving ‘customer service’ aspects of your operations, telling a more compelling story (delivering both emotion and results).

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Retention Nonprofit Management Management Communication 79

The Agitator

MAY 5, 2013

Of course this pitiful lack of concern for the donor is reflected in the equally pitiful retention rates of most organizations. Don''t Miss these Posts donor retention fundraising loyalty nonprofit management' Lousy communications. Little or no donor recognition … sometimes not even a simple thank you.

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Retention Nonprofit Management Management Fundraising 95

The Agitator

JANUARY 5, 2014

Don''t Miss these Posts donor retention DonorVoice fundraising marketing metrics nonprofit management premium' What innovations will be required to get the results you want? Will you be looking to maximize net income this.

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Fundraising Fundraising Retention Nonprofit Management 79

The Agitator

MARCH 6, 2014

communications direct mail direct marketing Don''t Miss these Posts donor retention fundraising nonprofit management online fundraising research telemarketing You Deserve a Raise premium'

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Retention Nonprofit Management Management Communication 79

The Agitator

JANUARY 13, 2014

Acquisition Don''t Miss these Posts donor retention fundraising marketing metrics nonprofit management premium' How did you come up with that number? Here are some possibilities … 1. You got the message. Your CEO was looking for.

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Retention Nonprofit Management Management Marketing 76

The Agitator

MARCH 23, 2015

Production Manager, Direct Mail). Corporate Parterships Manager. List Manager. Manager for. Donor retention / loyalty / commitment Nonprofit management premium' Typical titles include: Director of Development. Director of Planned Giving. Membership Director. VP Communications. VP Communications.

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Retention Nonprofit Management Management Production 68

The Agitator

APRIL 8, 2013

This, in turn, leads to first rate staff retention. Here’s what the Sargeant/Shang Report has to say about the critical issue of staff — and consultant — retention. charities Don''t Miss these Posts fundraising Hot Research Measuring Up nonprofit management nonprofits You Deserve a Raise'

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Fundraising Fundraising Culture Retention 109

The Agitator

MARCH 13, 2013

Or as Tom says: Retention. Being so afraid of being called a micromanager that you don’t manage enough. It’s a stimulating list, covering most aspects of fundraising. However I’ve reorganized it to reflect my sense of relative importance, from greatest impact to less impact. Lazy cultivation. [Or Mentoring is fine.].

Fundraising 109

Fundraising Fundraising Retention Finance 109

Bloomerang

JULY 6, 2023

Nonprofit strategic planning FAQs What is strategic planning for nonprofits? To do this, your organization will need to increase fundraising revenue by $10,000 by finding new outreach opportunities and strengthening relationships with existing supporters to increase donor retention. New donor acquisition and retention.

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Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 120

The Agitator

JULY 9, 2018

Nonprofits need to exist as long as their issue exists. That’s why we preach retention above almost all other things – the donors you have are the ones who will sustain you. 8%: percentage of donor retention: long-term thinking. This manager has a different goal from the organization’s goal. Maybe it’s for a raise.

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Retention Management Nonprofit Leadership Values 77

Nonprofit Marketing Guide

MAY 18, 2018

Try these 7 Nonprofit Management Tips To Advance Your Career. John Haydon shares 3 Savvy Strategies for Effective Donor Retention. And if you are looking for a quick bedtime story, check out “The White-Paper Princess” and Other Children’s Books about Nonprofit Work. Looking to move up at work?

Communication 102

Communication Public and Social Policy Public and Nonprofit Management Nonprofits 102