October, 2015

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REPEAT: 31 Phrases To Use in Email Lift Notes, Resends and Reminders

Nonprofit Marketing Guide

Photo Credit: https://flic.kr/p/79pL7r. Want to squeeze more mileage from a great fundraising or advocacy email? Send it again. Sending a fundraising or advocacy email again to non-responders — subscribers who did not open, click, donate or take action the first time — can sometimes raise as much, or produce as many actions, as the original send.

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Do Annual Reports Make Sense?

Ann Green

The answer is, it depends. Annual reports take a lot of time to produce and there’s no guarantee your donor will read it. But if you can produce one that’s filled with gratitude and shows your donors how they’re helping you make a difference, then yes an annual report makes sense. You don’t have to do an annual report, but you do need to share accomplishments with your donors.

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Fundraising problems are LEADERSHIP problems

Fundraising Coach

Image courtesy of Peter Wood A couple weeks ago, I shared a story with nonprofit executive directors who get my Fundraising Kick coaching emails. It's important enough that I want to share it with you too. In September, I was privileged to keynote for the Utah Nonprofits Association. My talk was for a mixed audience of nonprofit leaders but I knew I was going to be talking about fundraising too.

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Stop Driving Women Out of Fundraising

The Agitator

There are some questions that simply can’t be answered with words. Action is the only answer On so many levels a key — perhaps the key — question is how do we slow or stop the hemorrhaging of talented fundraisers — particularly women — at a time of desperate and growing need. Make no mistake. Fundraising has an immense retention problem not related to donors but to fundraisers themselves.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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15 Lessons Learned from Donating Online to 32 Nonprofits

Nonprofit Tech for Good

To celebrate @NonprofitOrgs reaching 800,000 followers on Twitter, Nonprofit Tech for Good donated $800 to 32 nonprofits, specifically $25 each to the Africa Wildlife Foundation , Alley Cat Allies , Amazon CARES , Animal Defenders International , CARE , Conservation International , Doctors Without Borders , Dolphin Project , Elephant Sanctuary of Tennessee , Families Against Mandatory Minimums , Global Sanctuary for Elephants , Greenpeace , Human Rights Watch , International Anti-Poachi

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Dressed to Impress: our Favorite Nonprofit Halloween Costumes

EveryAction

For the second year running, we asked our team to forego the typical, boring Halloween costumes and dress up as some of their favorite nonprofit organizations. Here are some great examples you can still throw together in time for trick-or-treating.

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Online Giving Should Be Painless

Ann Green

Even if you mail your appeal letter, many people will donate online. If you’re sending reminders by email and social media, you’ll also include a link to the donation page on your website. That means online giving on your website needs to be painless. It’s tricky because you want to capture vital information without overwhelming your donors. 7 things that might be killing your donation forms.

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2 morning tasks to super charge your nonprofit social media strategies #bbcon

Fundraising Coach

At Blackbaud's Conference for the Philanthropic Community in Austin this week, I got to hear Austin Graff share tips from his experiences with IJM (International Justice Mission) and Honest Tea. He said two things that are super simple and super powerful for making sure your social media really connects with people. How to know what exactly to post about.

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Love Those Donor Complaints

The Agitator

Yesterday Roger hamstered hammered away at retention, drawing upon Mark Phillips’ (Bluefrog) wonderful warm and fuzzy hamster parable. In support of Roger’s and Mark’s messages, here’s something more prosaic regarding just one aspect of hanging on to donors … dealing with complaints. In fact, treasuring them. Take this advice from the ‘customer’ world, offered in Four Reasons to Love Customer Complaints : “When a customer spends effort to complain,

Retention 101
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How Multi-Chapter Nonprofits Can Create a Consistent Brand on Social Media

Nonprofit Tech for Good

The following is an excerpt from Mobile for Good: A How-To Fundraising Guide for Nonprofits. All medium and large nonprofits with multiple chapters eventually experience a unique, but common problem in their mobile and social media campaigns. Quite often their chapters created Facebook Pages or Twitter accounts before the state, national, or international office was ready to move forward with mobile and social media, or also common, the head office gave the green light to their chapters to crea

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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6 Things Wrong With Your Nonprofit Donation Page (and How to Fix Them)

EveryAction

End-of-year fundraising and #GivingTuesday are around the corner , so it’s time to pull up your donation page and make sure it’s up to scratch. Once someone has arrived on your donation page, it’s your job to make sure the experience is as painless and quick as possible. Here’s 6 things wrong with your donation page right now, and how to fix them.

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The Delinquents and Fusterclucks of Nonprofit Marketing

Nonprofit Marketing Guide

I’ve been talking to many of my nonprofit marketing friends over the last few months about what my next book should cover. The consensus is helping communications directors deal with the hard and often very unpleasant situations that they find themselves in on a regular basis, as well as the people who fuel those situations. There were some choice words used to describe both the people and the situations, which I have toned down to Delinquents and Fusterclucks (and yes, that is, in fact, t

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How to Plan a Multi-Channel Fundraising Campaign

Ann Green

We have many ways to reach out to our donors – by mail, email, social media, and phone calls. But your fundraising campaign will be more effective if you use a combination of these. Some donors may respond to your direct mail piece but donate online. Others will see your email message but prefer to send a check. Some donors will respond to the first appeal while others need a few reminders.

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Declare today – Follow Up Friday!

Fundraising Coach

This morning, I was inspired by reading "The Ball is Always in Your Court" on the ForImpact.org blog. So I'm declaring today Follow Up Friday. In the post, Tom Suddes says that of the three parts of any ask, the follow up is the most important. I agree. In fact, I start the follow up at the ask. I teach coaching clients to ask questions like, "May I follow up with you in a week if we haven't heard back?".

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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2015 Fundraising Effectiveness Report: Read It and Weep

The Agitator

The AFP/Urban Institute’s 2015 Fundraising Effectiveness Project Report (FEP) is now out. The results are nothing short of depressing. Bottom-line results in terms of donors and dollars for 2014, the period covered by the Report: Every 100 donors gained in 2014 was offset by 103 in lost donors through attrition. A net loss in donors of minus 3%.

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5 Must-Haves: Your Peer-to-Peer Fundraising Toolkit

Getting Attention

Guest blogger Rob Wu is CEO of CauseVox, a crowdfunding and peer-to-peer fundraising platform used by nonprofits to create fundraising websites. Today, fundraising extends far beyond motivating people to donate. We want engagement, we want other actions, and we want to build a relationship! We also want as many people as possible rallying for our cause.

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4 Marketing Lessons Your Nonprofit Can Learn From Tinder

EveryAction

What does Tinder have to do with your nonprofit marketing strategy? Probably a lot more than you realize. Think about it: what is Tinder if not a massive, multi-million-user experiment in online marketing?

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9 Tips From 3 Successful Peer-to-Peer Fundraising Campaigns

Nonprofit Marketing Guide

Rob Wu. Looking for some inspiration for your peer-to-peer fundraising campaign? Rob Wu, CEO of CauseVox , has some great examples and advice for you in today’s post. ~Kristina. Guest Post by Rob Wu of CauseVox. Enjoying a successful peer-to-peer fundraising campaign can take some trial and error. The best way to shortcut some of that experimentation is to look at successful campaigns and gather what worked for them.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Something’s Missing

Ann Green

As the year-end giving season approaches, you may notice more activity from nonprofits in your mailbox and email inbox. Take notice. You can learn a lot about what do to and what not to do when you communicate with donors. Unfortunately, I see too many instances where organizations can do better. It seems like something’s missing. After I recently I opened a one-page communication from an organization, my reactions were: Why are you sending me this?

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The right use of “we” in fundraising

Fundraising Coach

This morning, I read a great post by Terry St. Marie called " The Critical First Step For Great Leadership: The Journey From 'I' to 'We'." His movement from ego-centricity to inclusiveness is something as critical in fundraising as it is in leadership. Normally "we" is a bad word in fundraising letters. I regularly help my executive coaching clients edit it out of their fundraising letters.

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Fundraising Bravery

The Agitator

Sometimes Professor Adrian Sargeant can be a real pain in the ass. We should all be grateful. This week the mild mannered, empirical-evidence-please scholar and the author of the classic Building Donor Loyalty shed his Clark Kent persona and came out swinging against proposed regulatory efforts by the UK government to gag charities. Regulatory efforts aimed at imposing an ‘opt in’ system requiring that nonprofits have the donor’s permission before contacting them.

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Work Your Small (Case Study: Meals on Wheels)

Getting Attention

Guest blogger Guy Arceneaux is Director of Marketing and Communications for Meals on Wheels of Central Maryland. . Here’s my top takeaway from my first three months on the job at Meals on Wheels of Central Maryland: Smaller, more nimble nonprofits like ours typically know their audiences better—so are far more connected with them—than large, complex organizations ever can be. .

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How to Scale Recurring Giving for Sustainable Growth

Speaker: Tim Sarrantonio, Director of Corporate Brand

Is your organization ready to build a recurring giving program that not only sustains but also propels your mission forward? 🚀 In this new webinar with industry visionary Tim Sarrantonio, we’ll guide you through the critical steps to establishing and scaling a successful recurring giving program. Whether you’re starting fresh or enhancing an existing program, this session will provide the strategies you need to deepen donor relationships and secure long-term support!

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2 things you need to know for direct marketing

iMarketSmart

If you’re working on a direct marketing effort for major and/or planned gifts, there are just two things you need to know: 1. What’s really important. 2. What’s really un important. I’m telling you this because I’ve seen way too many people focus way too much time and effort on things that simply don’t matter much at all.

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Year-End Fundraising Resources for You

Nonprofit Marketing Guide

Yep, it’s that time of year already. Year-End Fundraising Season. But you aren’t going to wait til the last minute to plan your campaigns this year. This year, you will have all your ducks in a row before you flip the calendar to November. This year you will OWN year-end fundraising. Here are some resources to help… Live Webinar. The Beginner’s Guide to Planning a Successful Year-End Online Fundraising Campaign.

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EOY Hacks: 8 Online Fundraising Ideas to Save Money + Time

EveryAction

Last week, I had the ear of a brilliant nonprofit guru and jumped on the chance to ask her for some advice. Me: I know our readers are up to their eyeballs in work from now until January. What can I write about to help them through this crazy time besides end-of-year fundraising? Brilliant Nonprofit Guru: End-of-year fundraising. Message received. This time of year, the only thing nonprofit pros need more than fundraising ideas is more time and money to implement them.

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4 Questions to Answer for Monthly Giving #bbcon

Fundraising Coach

I'm attending the last day of BBCON - Blackbaud's Conference for the Philanthropic Community and just got to here an amazing 15-minute session by Brady Josephson. He outlined the four questions you need to answer when setting up your monthly giving program. Here they are, with a short explanation. The 4 Questions to Answer for Monthly Giving Program.

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Engage, Empower, Excel: Transforming Performance in the New Era of Work

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.

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Putting the Donor in Control of Fundraising

The Agitator

Much of what we fundraisers practice and preach will eventually be shown to be wrong or out of date. Sometimes, if we’re lucky, disturbing trends and startling events arise to speed up the re-evaluation and change process. Events like the imposition of new regulatory rules in the U.K. requiring charities to get donors’ permission to make future solicitations.

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Surprise: Shortcut to Messages that Connect

Getting Attention

Shaping messages to be relevant to the people we want to to engage and spur to action is the most reliable path to productive marketing. Relevance rules! But there’s more you can do, once you get to relevance. Over the last few months, my passion to find, analyze and guide you to the most effective messaging possible has uncovered a few additional secret ingredients that are absolute magic.

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Fundraising vs. Facilitating

iMarketSmart

Fundraising focuses on an organization’s process for raising money by requesting donations. Facilitation focuses on helping others achieve their goals through philanthropy. Fundraising is what most of you are told to do. Facilitation is what most of your supporters want you to do. Fundraising is what some of your board members refuse to do. Facilitation is what all of your board members will be happy to do.

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Managing Up, Down, and Across Your Nonprofit: What’s Hardest for You?

Nonprofit Marketing Guide

At Nonprofit Marketing Guide, we love talking about marketing strategies and tactics (obviously). But as you try to implement the ideas you learn here, we often hear back about problems you encounter that have very little to do with marketing. Instead, what gets in the way of getting the work done are relationships with other people in your nonprofit, and difficulties collaborating with them.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a