The Agitator

APRIL 12, 2012

Tom’s post yesterday, Nonprofits and the Customer Experience not only warrants reading a second time, but I also feel compelled to pile on some more emphasis and detail because it goes right to the heart of retention and donor value. Here’s why I think this is so important. Donor Service centers (inbound calls and email response).

Retention 90

Retention Production Values Activism 90

The Agitator

MARCH 7, 2013

.” So, he views the problem as chiefly one of poor communications. And there’s no question that poor donor communications is a core driver of poor retention. This is something most organizations can fix (as you will learn if you register for the free Agitator/DonorVoice webinar on retention on 19 March).

Communication 92

Communication Retention Law Philanthropy 92

Affnetz

APRIL 23, 2024

Nonprofit donor management software helps organizations manage their donors and fundraising initiatives. It provides a comprehensive platform for tracking and organizing donor information, facilitating communication, and streamlining administrative tasks.

Management 244

Management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 244

The Agitator

JUNE 16, 2016

Chapter 9 of my book, Retention Fundraising: the art and science of keeping your donors for life, focuses on ‘Barriers to Retention’ The top two barriers? Communications people and fundraisers are seldom on the same page where messaging is concerned and everyone ignores the donor service staff. The real killers? #1:

Retention 69

Retention Communication Fundraising Fundraising 69

NonProfit Leadership Alliance

JANUARY 10, 2025

While your team might have the right nonprofit management skills , they can only do so much on their own. The right tools will empower them to fulfill their roles more efficiently and better serve your community. Your tools are the foundation of your nonprofits operations.

Technology 187

Technology Public and Nonprofit Management Nonprofits Nonprofit Leadership 187

The Agitator

APRIL 18, 2011

Willingness to invest in some non-fundraising communication with the donor (which means going beyond the mandatory one-size-fits-all organizational newsletter) specifically aimed at engaging the donor (e.g., In small, local organizations, this reaches right up to face-to-face contact.

Retention 78

Retention Management Communication Fundraising 78

The Agitator

OCTOBER 22, 2013

Consequently, any organization serious about improving its retention rates had better be deadly serious about the quality of donor services it provides. Sadly, this essential ingredient in the retention recipe gets short shrift in most organizations.

Retention 86

Retention Nonprofit Management Management Communication 86

The Agitator

FEBRUARY 13, 2014

He preaches a lot about retention and how monthly giving programs relate to it. Of course, that’s because if you can communicate with someone. direct marketing Don''t Miss these Posts donor retention fundraising legacy marketing loyalty nonprofit management planned giving telemarketing You Deserve a Raise premium'

Fundraising 84

Fundraising Fundraising Retention Nonprofit Management 84

The Agitator

JANUARY 21, 2014

If you are seriously interested in arresting your nonprofit’s declining retention rate, there are several approaches you can take — tactical improvements to your cultivation and renewal streams, improving ‘customer service’ aspects of your operations, telling a more compelling story (delivering both emotion and results).

Retention 79

Retention Nonprofit Management Management Communication 79

The Agitator

JULY 21, 2011

He urged fundraisers to consider stretching their testing horizons beyond the ‘quick and dirty’ typical package tests — carriers, teasers, reply devices, etc — to comprehensive testing of entire donor communications streams … his specific target was improving donor retention rates.

Retention 95

Retention Communication Fundraising Fundraising 95

The Agitator

MARCH 6, 2014

Most organizations did integrate new online donors into their other channels, notably direct mail, but the communications “rarely appeared to be integrated” and these follow-up communications (2nd gift requests) were often.

Retention 79

Retention Nonprofit Management Management Communication 79

Affnetz

MARCH 14, 2024

However, as the landscape evolves and the costs of adapting general-purpose CRMs to meet nonprofit needs grow, nonprofits are discovering the value of specialized tools designed specifically for their sector, out of the box. Looking for a Salesforce CRM alternative tailored to nonprofits? You’ve come to the right place.

Nonprofits 130

Nonprofits Management Production Nonprofit Management 130

The Agitator

NOVEMBER 8, 2015

Most of the discussion that occurs around the sorry state of donor retention deals with failure on the part of nonprofits to even take notice of their situation. In some cases to even know what to measure, let alone understand how to respond in terms of organization-wide attitude and communication tactics. But what if you.

Retention 97

Retention Communication Fundraising Fundraising 97

The Agitator

MAY 5, 2013

Lousy communications. Of course this pitiful lack of concern for the donor is reflected in the equally pitiful retention rates of most organizations. Don''t Miss these Posts donor retention fundraising loyalty nonprofit management' It happens every day. Poor donor service. What are your favorite acts of generosity?

Retention 95

Retention Nonprofit Management Management Fundraising 95

The Agitator

MAY 25, 2010

Tags: Don't Miss these Posts accountability charities communications donor retention fundraising loyalty nonprofit management nonprofits.

Retention 78

Retention Nonprofit Management Management Communication 78

Affnetz

APRIL 15, 2024

With features such as streamlined data entry and robust segmentation capabilities, small nonprofits can efficiently manage their donor relationships and tailor their outreach efforts accordingly. The features discussed below are good examples of what software should be able to do in terms of communication.

Management 130

Management Public and Nonprofit Management Nonprofits Retention 130

Bloomerang

MAY 20, 2024

In the dynamic world of nonprofits, managing supporters effectively often feels like juggling too many tasks at once. Imagine harnessing the power of unified data to streamline operations, boost engagement, and drive retention. But what if you could simplify this?

Management 113

Management Retention Activism Technology 113

The Agitator

APRIL 25, 2010

Not every Agitator reader has a multi-million dollar fundraising and communications budget to work with! So we keep an eye out for fundraising advice that’s especially relevant for smaller nonprofits. Beyond "thank you," failure to communicate. Communicating poorly. Here’s an example from Doodig Blogs.

Retention 77

Retention Nonprofit Management Communication Management 77

NonProfit Leadership Alliance

MAY 27, 2024

Certified Nonprofit Professional (CNP) Credential Program The Certified Nonprofit Professional (CNP) program is the only nationally recognized credential in nonprofit management. Renz wrote is the fourth edition of the bestselling nonprofit management reference and text called the “Big Green Book.”

Nonprofit governance and management 130

Nonprofit governance and management Public and Nonprofit Management Public and Social Policy Nonprofit Leadership 130

The Agitator

NOVEMBER 4, 2009

While lip service was paid to retention and upgrading, the reality was that the acquisition mindset ruled the day. Today’s reality is that the measure of a direct mail program is no longer the rate of growth in a file, but what we do with and how we communicate with the donors we have onboard today and will bring in tomorrow.

Retention 79

Retention Technology Nonprofit Management Values 79

The Agitator

MARCH 23, 2015

To get a sense of the range of people who are reading The Agitator , I pay attention to the titles of the party faithful who communicate with us. Corporate Parterships Manager. VP Communications. List Manager. Manager for. Donor retention / loyalty / commitment Nonprofit management premium'

Retention 68

Retention Nonprofit Management Management Production 68

The Agitator

AUGUST 31, 2010

Tags: Don't Miss these Posts charities communications donor retention fundraising loyalty nonprofit management nonprofits.

Retention 72

Retention Nonprofit Management Management Communication 72

The Agitator

APRIL 8, 2013

These leaders devote a substantial portion of their time to appointing or developing exceptional teams with a joint focus on both communication and technical skills. This, in turn, leads to first rate staff retention. They lead and inspire others through a combination of will and personal humility. You can register here.

Fundraising 109

Fundraising Fundraising Culture Retention 109

The Agitator

AUGUST 4, 2010

Tags: Don't Miss these Posts charities communications direct mail direct marketing donor retention fundraising loyalty nonprofit management nonprofits online fundraising social networking.

Fundraising 69

Fundraising Fundraising Retention Nonprofit Management 69

The Agitator

AUGUST 11, 2010

And there is a continual evolution within each of these communication options. Nonprofits are still improving their use of direct marketing, phone, email, and other channels. What is dead is mindset that multichannel communication doesn’t apply to your organization. Is this just Steve philosophizing?

Retention 70

Retention Nonprofit Management Management Marketing 70

Bloomerang

JULY 6, 2023

To do this, your organization will need to increase fundraising revenue by $10,000 by finding new outreach opportunities and strengthening relationships with existing supporters to increase donor retention. Meanwhile, you may assign another person to call new donors to thank them and increase your new donor retention.

Nonprofit governance and management 120

Nonprofit governance and management Public and Nonprofit Management Nonprofit Administration and Development Nonprofits 120

The Agitator

APRIL 12, 2011

You may be surprised by what you hear, and the feedback could influence future communications as well as help you reclaim lost donors.&#. P.S. Have you taken The Agitator’s online survey on donor retention? We ask one simple question: What percentage of your nonprofit’s 1st time donors make a second gift? Answer here.

Retention 86

Retention Philanthropy Communication Nonprofit Management 86

The Agitator

OCTOBER 2, 2011

But who is charged with making sure that ‘communications’ are effectively designed to support ‘fundraising’? Even just looking at online communications versus direct mail … who holds the mandate to ensure message consistency? That’s what nonprofit communicators/fundraisers are up against.

Marketing 93

Marketing Marketing Retail Retention 93

The Agitator

OCTOBER 2, 2011

But who is charged with making sure that ‘communications’ are effectively designed to support ‘fundraising’? Even just looking at online communications versus direct mail … who holds the mandate to ensure message consistency? That’s what nonprofit communicators/fundraisers are up against.

Marketing 93

Marketing Marketing Retail Retention 93

The Agitator

APRIL 10, 2011

From Craig DePole at Newport Creative Communications, here’s some very straightforward advice on how to welcome your new donors. In brief (if your nonprofit’s first year retention rate is less than 40%, I suggest you read the whole article): Make it timely. Of course, retention begins with thank you.

Retention 68

Retention Communication Fundraising Fundraising 68

The Agitator

SEPTEMBER 19, 2012

Here’s what communications maven Tom Ahern says in his latest e-newsletter … “Be aware: charities are guilty until proven innocent.” The second talks about how to build donor commitment … which assumes a fundamental platform of trust. ” Now, Tom isn’t actually talking about fraud. .”

Retention 81

Retention Health Communication Nonprofits 81

The Agitator

APRIL 15, 2010

Tags: Don't Miss these Posts branding charities communications donor retention loyalty media usage nonprofit management nonprofits social networking.

Psychology 61

Psychology Retention Nonprofit Management Management 61

The Agitator

JANUARY 27, 2010

Nonprofit communications consultant Nancy Schwartz has polled 900+ nonprofit practitioners, and reports in Nonprofit Marketing Crisis that very few rate their own organizations’ messaging as compelling. But as Jeff says, it’s easier said than done.

Psychology 60

Psychology Retention Nonprofit Management Communication 60

The Agitator

SEPTEMBER 21, 2011

Visit our DonorVoice website to review our work, see our analysis of the data, and consider the fundraising and communications interventions we believe can significantly improve your organization’s donor retention performance (our Idea Bank, developed with our outside expert advisers).

Values 73

Values Retention Communication Fundraising 73

The Agitator

AUGUST 4, 2011

You see, tons of tips and conjecture, while well-meaning, aren’t going to get us very far in dealing with the horrendous problem of donor retention that continues in free fall mode. More than 20 organizations, large, small and representing all sectors came forward and are participating in The Agitator/DonorVoice Retention Lab.

Participation and motivation 74

Participation and motivation Retention Fundraising Fundraising 74

The Agitator

MARCH 15, 2010

Among the most concerning trends is the steady decline in the number of active donors and the fact that despite increased average gifts on the part of the donors, that increase is no longer enough to make up for declining acquisition and retention rates. All this at a time when the U.S. population is growing.

Non-Profits 87

Non-Profits Public and Nonprofit Management Retail Retention 87

The Agitator

JANUARY 25, 2010

Tags: Don't Miss these Posts charities communications database marketing direct marketing donor retention legacy marketing loyalty major donors nonprofit management nonprofits planned giving.

Retention 65

Retention Nonprofit Management Marketing Marketing 65